1. Two different kinds of payment
Platform payments are fees you may pay AllNaBusiness for a paid plan or platform service. Merchant payments are payments a visitor or customer makes to an independent business using an AllNaBusiness storefront. These are different transactions and different responsibilities apply.
2. AllNaBusiness plan or service charges
If AllNaBusiness offers a paid plan or service, the price, billing period and material inclusions shown at checkout form part of your purchase. If checkout states that billing recurs, you authorise the stated recurring charge until cancellation takes effect.
Prices may change for future billing periods after reasonable notice where required. A price change does not rewrite a completed one-time purchase.
3. Cancellation and platform refunds
You may cancel a recurring platform plan so that it does not renew after the current paid period, subject to the instructions shown in the product. Unless the law or a specific offer requires otherwise, access already supplied for a paid period is ordinarily not refunded simply because you stop using it before that period ends.
Contact Support promptly for duplicate charges, charges made in error, a paid service that was not supplied, or another billing problem. Nothing in this policy removes a consumer right or remedy that cannot legally be excluded.
4. Customer payments to storefront merchants
A business using an AllNaBusiness storefront is normally the merchant and is responsible for the product or service, pricing, delivery or performance, customer communication, refunds, returns, warranties and consumer-law duties. AllNaBusiness provides the platform technology unless a checkout expressly identifies AllNaBusiness as the seller.
A merchant must not use misleading prices, false discounts, fake scarcity or terms that unlawfully take away a customer's rights.
5. Payment providers and card information
Payment processing may be provided by Paystack or another provider identified at checkout. Card or bank credentials entered into a payment provider's secure flow are handled by that provider; AllNaBusiness should not store raw payment-card details merely to complete the transaction.
Payment-provider availability, settlement timing, chargebacks and verification can be subject to that provider's rules as well as applicable law.
6. Payment disputes and chargebacks
For a platform charge, contact AllNaBusiness Support first so we can investigate. For a purchase from a storefront merchant, contact the merchant about the underlying goods or services. You may still use any lawful complaint, chargeback or consumer remedy available to you.
Merchants must cooperate with reasonable payment-dispute evidence requests and must not retaliate against a customer merely for using a lawful dispute process.
7. Taxes and records
Account owners are responsible for determining and paying taxes, levies, filings and other business obligations that apply to their own sales and income. AllNaBusiness may retain transaction or billing records where reasonably necessary for accounting, fraud prevention, dispute resolution or legal compliance.
8. Billing support
For a suspected duplicate charge or platform billing issue, email jacksongodwinking@gmail.com with the date, amount and transaction reference. Do not email full card numbers, PINs, passwords or one-time codes.